SAP Application Infrastructure Availability

This service delivers the SAP ERP systems that support the business processes of finance, budget, procurement, human resources, payroll, benefits, travel and the SAP Business Warehouse application supporting enterprise reporting to Pennsylvania's State System of Higher Education universities and the Offiice of the Chancellor.

Services include:

  • SAP Vendor Management.
  • Application Management (upgrades, security patching, configuration, maintenance and support, code optimizations, etc.).
  • Incident Management (monitor, maintain, troubleshoot and resolve incidents).
  • SAP Security Management (SAP role creation and authorizations).
  • Disaster recovery (architecture, planning, exercise).
  • Data management.
  • Application life cycle management.
  • Interface management (secure file transfer, banking, benefits, student data, treasury, contracts).
  • Audit response management.
  • Fiscal year end processing.
  • Portal Management (Employee Self Service, Management Self Service, Business Intelligence, eTime, Org Publisher).
  • SAP Technical and Functional support.